Refund policy

14-day return guarantee

Changed your mind? You can return unused ShinShield Flex sleeves within 14 days of delivery for a refund.

Change-of-mind returns

  • Return within 14 days of the delivery date.
  • Items must be unused and in their original packaging, with any tags attached.
  • You pay the return postage. We recommend a tracked service, because we can't refund returns that don't reach us.
  • Original shipping charges are not refunded.
  • We don't offer free size swaps. If you need a different size, return the unused pair for a refund and place a new order.

Wrong size? Use our Size Swap instead

  • Within 14 days of delivery, email support@shinshieldgear.com with your order number and the size you need.
  • We'll send a new pair in the right size for A$24.95, shipping included. There's no need to send the first pair back.
  • You can choose the same colour or a different one. One Size Swap per pair ordered.
  • Delivery takes 7–14 business days.

Bundles

If you return some pairs from a 2- or 3-pair pack, we refund the amount you actually paid for those pairs. The bundle discount is shared across every pair in the pack, and that's the price shown on your order confirmation.

Faulty, damaged or incorrect items

If your order arrives faulty or damaged, or isn't what you ordered, we'll replace it or refund it free of charge, including return postage. Email us with your order number and a photo of the problem.

How to start a return

  1. Email support@shinshieldgear.com with your order number and the items you'd like to return.
  2. We'll reply with the return address and instructions.
  3. Once your return arrives and we've checked it, we'll refund your original payment method within 5 business days. Your bank may take a few extra days to show it.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights.